Need ii89 support? Start here

Step 1: use the casino platform

Everything to do with your ii89 account goes to the support area on our casino platform, whether it is a general account question or something about a deposit, a withdrawal or a bonus. The platform is the only part of ii89 that can see your account, so starting anywhere else only adds a step.

Open ii89 and find the support area ↗

Note that this link loads the casino website. A live chat will not start automatically; look for the support area once you are on the site.

Step 2: prepare your payment details

For a question about money going in or coming out, collect the following first:

With all four in one message, support can match your question to the right transaction without having to come back to you for more.

Step 3: keep documents secure

Sensitive documents, such as proof of identity, belong in ii89's secure account process and nowhere else. If you are asked for one, upload it there rather than attaching it to a general message.

Why these pages can't help directly

The ii89 information pages have no connection to your account. Nothing here can open your account, check a payment or process a deposit or withdrawal.

Questions about the guides themselves also go through the platform's support area, since there is no email address for these pages. Mention which page you were reading so support knows what you mean.

Quick answers in our guides

Before you contact support, one of these may already cover your question: